Shipping policy
- Felix Rooms
- Shipping policy
Shipping Policy
Overview
This Shipping Policy explains how we process, handle, and deliver orders placed on our website.
Order Processing Time
All orders are processed after confirmation. Processing times may vary depending on order volume and product availability.
Delivery Method
We deliver orders through standard courier and logistics services. The specific courier may vary based on the delivery location.
Delivery Timeframe
Delivery times vary depending on the destination. While we aim to deliver orders as quickly as possible, actual delivery timelines may be affected by logistics, weather, or other external factors.
Cash on Delivery (COD)
We only offer Cash on Delivery (COD) as the payment method. Customers are required to pay at the time of delivery upon receiving the order.
Shipping Charges
Shipping charges, if applicable, will be communicated during the order process or included in the final order summary.
Order Tracking
Where available, tracking details may be provided after the order has been dispatched. Tracking availability depends on the courier service used.
Delivery Delays
We are not responsible for delays caused by courier companies, natural events, strikes, or other unforeseen circumstances beyond our control.
Incorrect Address Information
Customers must provide accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Undeliverable Orders
If an order cannot be delivered due to incorrect details or customer unavailability, the order may be returned or cancelled as per our internal policy.
Contact Information
For any shipping-related queries or support, you may contact us at [email protected].