Returns and Refunds Policy
Overview
This Returns and Refunds Policy outlines the conditions under which returns, replacements, or refunds may be requested for products purchased from our website.
Eligibility for Returns
Returns are accepted only in cases where the product delivered is defective, damaged, or incorrect. Items must be reported within a reasonable time after delivery. Products must be unused, in original packaging, and in the same condition as received.
Non-Returnable Items
Certain items may not be eligible for return once delivered, especially if they have been used, altered, or are not in their original condition. Products damaged due to misuse are not eligible for return or replacement.
Replacement Policy
Where applicable, we may offer a replacement instead of a refund if the item is found to be defective or incorrect. Replacement is subject to stock availability.
Refund Policy
Refunds are only issued when a replacement is not possible. All refund decisions are made after inspection and verification of the returned product issue.
Return Process
To initiate a return request, you must contact our support team with order details and a description of the issue. Once your request is reviewed and approved, instructions for return will be provided.
Inspection and Approval
All returned items are subject to inspection. Approval of returns, replacements, or refunds is based on verification of the reported issue.
Delivery Charges
Delivery charges (if any) are non-refundable unless the return is due to an error on our part, such as sending the wrong product.
Cash on Delivery Orders
As we only offer Cash on Delivery (COD), refunds (where applicable) will be processed through an agreed method after verification.
Customer Responsibility
Customers are responsible for ensuring the product is returned safely and securely. We are not responsible for returns lost or damaged during transit.
Contact for Returns
For any return or refund-related queries, you may contact us at [email protected].