Return and Refund

• • Booking Cancellations: Cancellations must be made  48 hours prior to the check-in date to qualify for a full refund.
  • Refund Process: If you are eligible for a refund, please allow 5-10 business days for the transaction to reflect on your original payment method.
    

    At Felix Rooms, we strive to provide our guests with a memorable experience. If you need to request a refund or return, please review our policy below.

  2. Warranty Policy

  • Room Quality Guarantee: We are committed to providing high-quality accommodations. If you experience any issues during your stay (e.g., cleanliness, maintenance), please contact our customer service team immediately. We will address your concerns as quickly as possible.

  4. Return Policy

  • Lost Items: Felix Rooms is not responsible for lost or stolen personal items. If you believe you left an item behind, please contact us within 30 days for assistance.
  • Damaged Property: Any damages caused to the property during your stay may result in additional charges. We reserve the right to charge the credit card on file for any necessary repairs.

  5. Contact Information

  For all refund or return inquiries, please contact our customer service team at [email protected]

   
  We will do our best to accommodate your request based on availability.