Shipping policy

• At Felix Rooms, we are committed to providing a smooth shipping experience for our customers worldwide. Please review our shipping policy for details on costs, delivery times, and handling procedures.

  1. Shipping Costs

  • Flat Rate Shipping: We offer a flat rate shipping fee  for all orders worldwide.
  • Free Shipping: Orders over  qualify for free shipping.
  • Custom Fees: International customers may be subject to customs fees, duties, or taxes upon delivery. These charges are the responsibility of the customer.

  2. Delivery Times

  • Processing Time: All orders are processed within  1-3 business days.
  • Delays: Please note that shipping times may be affected by factors beyond our control, such as customs processing and local postal services.

  3. Handling Procedures

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
  • Shipping Notification: You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  • Lost or Damaged Items: If your order is lost or damaged during transit, please contact our customer service team within 7 days of delivery for assistance.

  4. Returns and Exchanges

  For information on our return and exchange policy, please refer to our .

  5. Contact Information

  If you have any questions regarding shipping or your order, please reach out to us.